Step 3 - Activate and test the agent
Check that your agent replies correctly
Related lesson
Create an AI sales agent for WhatsApp
Create your sales agent and configure the basics.
With WhatsApp connected and your agent configured, test it before making it available to customers.
How to activate and test your agent:
Open "My AI agent" and make sure the switch is set to "On"
The switch is at the top of the screen. 'On' means the agent is active and replies automatically. 'Off' means it is paused.
✓ The switch shows 'On'.
In the "Test it as if you were your customer" panel (on the right), type a message as if you were a customer
The simulator is on the right. Ask questions your customers would ask: 'Hi, what is the price?', 'Are you open?', 'I need help'. Check whether the replies make sense.
✓ The agent replies in real time in the simulator, showing how it would respond on WhatsApp.
If the replies need improvement, adjust the prompt through Chat and test again
Use the Chat tab to make changes in natural language: 'Be more direct', 'Do not mention competitors', 'Always ask the customer's name before answering'.
✓ The agent applies the changes, and its next replies reflect them.
Send a message from another phone to the connected number for a real-world test
The simulator is useful, but testing with another phone verifies the actual WhatsApp experience. Ask a friend or use a second number.
✓ The other phone receives the agent's automatic reply, confirming the test worked.
Tip: Send a message from another phone to the connected number for a real-world test. The AI will reply automatically.
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