Smart follow-upIntermediate
What follow-up is and why to use it
Automate follow-ups with customers who have stopped replying
Smart follow-up sends automatic messages when a customer stops replying. Configure the waiting period and the messages to send.
Examples:
- •No reply for 2 hours: 'Do you have any questions?'
- •An unfinished order: 'Did you leave something in your cart?'
- •No purchase after the first conversation: 'We can offer you a special discount!'
Related tags:
follow-upreconnectinactivere-engageautomatic
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