Voice replies - Configure your agent's voice
Have your agent reply with realistic voice messages
Related lesson
Send audio, files, videos and images on WhatsApp
Configure media sending for your agent.
Voice replies lets your AI agent send voice messages in addition to, or instead of, text. Choose the voice type, speaking speed and when the agent should send audio.
Enable and configure voice replies
In the sidebar, expand Tools, then click Voice replies
You can also open: agentezap.online/falar-por-audio
✓ Voice replies opens with Daily Usage and Audio Settings panels.
Enable Audio Settings using the switch at the top right of the panel
The switch is in Audio Settings. When disabled, the agent replies only with text. When enabled, it sends voice messages according to your settings.
✓ The switch reads 'Enabled', and the settings become editable.
Choose a Voice type: Female voice or Male voice
Select the voice that best fits your business and audience.
✓ The selected voice has a highlighted border.
Adjust Speaking speed with the slider (recommended: Normal, 1.0x)
Move the slider left for slower speech (0.5x) or right for faster speech (2.0x). Normal (1.0x) suits most cases. Shortcuts include Slow (0.75x), Normal (1x), Fast (1.25x) and Very fast (1.5x).
✓ The speed value updates beside the slider.
Click Save settings to apply changes
After saving, the agent can send audio replies. Daily usage appears at the top, such as 30/30 per day. The counter resets at midnight.
✓ A 'Settings saved' confirmation appears. The agent now replies with voice.
Tip: Natural-sounding voices can help engagement. Send a WhatsApp test message to hear the result. Daily usage is limited, and the counter resets automatically at midnight.
Note: If the indicator shows 'Limit reached', wait until the midnight reset or temporarily disable voice replies so the agent can continue with text.
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