AgenteZapHelp center
DeliveryIntermediate

Configure Pix, cash change and delivery fees

Where to enter Pix details and set fixed or distance-based delivery fees

Open "Tools > Delivery > Menu > Settings". Use "Billing and payment" to configure Pix, cash change and delivery fees.

Configure Pix and cash change:

  1. 1Enable "Pix" for AI to send the payment key automatically in the order summary.
  2. 2Enter the key type, Pix key, account holder and bank.
  3. 3Optionally enable "Request payment receipt".
  4. 4Enable "Cash" and "Ask about change" so AI asks whether change is needed and for what amount.

Configure a fixed fee:

  1. 1Under "Delivery pricing", choose "Fixed fee".
  2. 2In "Delivery amount in R$", enter the flat fee charged for every delivery.
  3. 3Save your changes.

Configure a distance-based fee:

  1. 1Under "Delivery pricing", choose "Distance-based fee".
  2. 2Enter the "Base amount in R$", for example 5.00.
  3. 3Enter "Kilometers included in base fee", for example 2.
  4. 4Enter "Amount per extra km in R$", for example 1.50.
  5. 5Enter the store address so the system can calculate distance.
  6. 6Optionally set the maximum accepted distance and a fallback fee if distance cannot be calculated.

Tip: Example: a R$5.00 base fee includes 2 km, with R$1.50 per extra kilometer. A 4 km delivery costs R$8.00.

Related tags:

deliverypixcash changefeedistancedeliverypayment

Ready to get started?

Create your free account and automate customer service on WhatsApp today.

Contact support