DashboardBeginner
How to read the Dashboard
Understand each indicator on the home screen
Related lesson
1 extra
Meet AgenteZap
1 of 1Audio in PortugueseCustomer service with AgenteZap on WhatsApp
An overview of customer service automation with AgenteZap.
The Dashboard is the first screen you see when you sign in. It gives you a quick overview of your customer service operation.
What each metric means:
- •Total conversations - how many contacts have started a conversation with your number.
- •Unread - conversations with messages you have not viewed yet.
- •Messages today - all messages sent and received today.
- •WhatsApp status - whether your number is 'Connected' (green) or disconnected.
- •AI agent status - 'Active' means the agent is replying automatically.
- •Agent replies - the total number of automatic messages sent by the agent.
Tip: If WhatsApp status shows 'Disconnected', open Connection and scan the QR code again to reconnect.
Related tags:
dashboardstatisticsmetricsconversationsstatus
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