ConversationsBeginner
How the conversation list works
Understand the Conversations screen and how to navigate it
Related lesson
1 lesson
WhatsApp customer service
1 of 1Audio in PortugueseWhatsApp conversations in AgenteZap CRM
Use the Conversations screen to serve and follow up with customers.
The "Conversations" screen shows all your WhatsApp conversations, much like the WhatsApp app, with additional AI and management features.
What you see in the list:
- •Contact name or phone number
- •Time of the last message
- •Preview of the last message
- •Unread indicator (colored dot)
- •Assigned tags
- •AI status (active or paused for that conversation)
Tip: Click a conversation to open the chat. View the full history and send messages manually, even while AI is active.
Related tags:
conversationslistchatmessageswhatsapp
Ready to get started?
Create your free account and automate customer service on WhatsApp today.