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How to contact support on WhatsApp
Reach our team directly through WhatsApp
Our support team is available directly on WhatsApp for questions, problem reports and personalized help.
How to get in touch:
- 1Click the green 'Contact us on WhatsApp' button below, or save +55 17 99164-8288.
- 2Send a message describing your problem or question.
- 3Include your name, registration email and what is happening.
- 4Our team replies during business hours: Monday to Friday, 9 am to 6 pm Brasília time.
Tip: Include a screenshot of the problem to help our team understand it and assist you faster.
Examples of useful problem descriptions:
- •USEFUL: 'My agent stopped replying yesterday at 2 pm. WhatsApp is connected, but no messages are being answered. The simulator also returned an error.'
- •USEFUL: 'I need help setting up my delivery menu. I have 3 categories and do not know how to organize them.'
- •TOO VAGUE: 'It does not work.' Please include what you tried and what happened.
- •TOO VAGUE: 'There is an error.' Which error, and on which screen?
Related tags:
supportwhatsapphelpcontactcustomer serviceproblem
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