Config tab - Advanced agent settings

Open My AI agent, then the Config tab

Config shows technical agent settings. Use it to adjust response timing or control when the bot enters silent mode.

✓ The sections are Response Delay, Message Length and Trigger.

Adjust Response Delay (default: 10 seconds)

The delay is how long the agent waits after receiving a message before replying. A 10-30 second delay creates a more natural typing rhythm. Very short delays of 0-3 seconds may feel robotic.

✓ The slider sets the time in seconds. 'Fast (10s)' is the minimum; 15-30 seconds suits most businesses.

Configure Message Length (default: 300 characters)

Set the maximum length of each reply bubble. Long WhatsApp messages can be tiring to read. For customer service, aim for 200-400 characters; technical replies or tutorials may need up to 800.

✓ The agent splits long replies automatically to respect the configured limit.

Configure Triggers: words that pause or reactivate the bot

Triggers are keywords that control the bot during a conversation. For example, if a customer types 'human' or 'representative', the bot pauses and notifies you. Typing 'bot' in a conversation can reactivate it. Separate triggers with commas.

✓ Saved triggers take effect immediately. Test by sending a trigger word in the simulator.

Click Save to confirm your changes

Unsaved settings are lost when you switch tabs. Confirm them before leaving.

✓ Settings are saved. The agent is now using the new parameters.