Chat tab - Fine-tune your agent with natural language
Teach your agent by typing conversational instructions in Portuguese
Related lesson
Create an AI sales agent for WhatsApp
Create your sales agent and configure the basics.
In the Chat tab, communicate with your agent to fine-tune it. Instead of writing prompt code, use everyday Portuguese: 'Be more formal', 'Add emojis', 'Do not mention competitors'. The agent edits its prompt based on your instruction.
Step-by-step guide - Fine-tune through Chat
Open My AI agent in the left sidebar
The Chat tab opens by default. Previous adjustments appear in the central panel, showing what was requested and what changed.
✓ The Chat panel has a text field at the bottom: 'Describe how you want to change your agent...'.
Type an adjustment instruction in the text field at the bottom of the panel
Useful examples: 'Be more direct and concise', 'Always greet the customer by name', 'Do not use emojis', 'Add the menu link when customers ask about prices'. Write as you would speak to an employee.
✓ The text field contains your instruction. You can also use the 'More formal', 'More sales-focused' and 'Shorter' shortcuts.
Click the send arrow or press Enter
The system processes your instruction and applies changes to the prompt. A response confirms the changes and shows a validation score, such as 95/100. If the score is below 70, the changes were not applied; rephrase the instruction.
✓ An 'Edit applied' confirmation appears with the score. The prompt has been updated automatically.
Test in the Simulator on the right to check the result
The "Test it as if you were your customer" panel lets you write as a customer and see the reply in real time. It is the quickest way to check whether the adjustment worked as intended.
✓ The simulator reply reflects the new adjustment. If it is not satisfactory, make further changes through Chat.
Fine-tuning shortcuts:
- •More formal - Use a more professional, business-oriented tone.
- •More sales-focused - Add persuasion and urgency or scarcity cues.
- •Shorter - Make replies shorter and more direct.
Note: If you see 'Fine-tuning failed: Score X/100 (minimum: 70)', your instruction may be ambiguous or conflict with the current prompt. Try wording it more clearly and specifically.
Tip: After several changes, use the 'History' button to review and undo earlier adjustments. It works like undo for your agent.
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